Privacy Policy

1. Introduction

ColdMailAI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, and password
• Payment Information: Processed securely by our payment provider (not stored on our servers)
• Content Data: The business information and prompts you provide to generate emails
• Generated Content: The emails generated using our AI Service

2.2 Automatically Collected Information

• Usage Data: How you interact with our Service (features used, time spent)
• Device Information: Browser type, operating system, IP address
• Cookies: Small data files stored on your device for authentication and preferences

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process your subscription and payments
• Generate AI-powered email content based on your inputs
• Send you service-related announcements and updates
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Sharing and Disclosure

We do NOT sell your personal information. We may share your information with:

4.1 Service Providers

• Authentication: Clerk (for user authentication)
• Database: Supabase (for data storage)
• AI Services: DeepSeek (for email generation)
• Payment Processing: Our payment provider (for subscription billing)

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at support@loadingapp.top.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security audits and updates
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at support@loadingapp.top.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

10. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. You can control cookie settings through your browser. However, disabling cookies may limit your ability to use certain features of our Service.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our Service. Your continued use after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@loadingapp.top
Website: https://loadingapp.top